Yarmmys Vargas is with us and we’re talking about rental property maintenance. Her previous experience is with apartment and multifamily properties, but she is currently our Orlando Operations Support Group Team Manager. She oversees maintenance requests and lease up services. Today, she’s helping us understand how to deal with rental property maintenance requests. You need a process that is orderly and strategic to help ensures things don’t go haywire.
Residential Property Maintenance: Act Fast
Two words are important when it comes to maintenance requests – “Act Fast.” We act fast by always having a great selection of pre-screened and approved vendors to go to for help. They can be trusted to go to the properties and service our maintenance issues. Once a tenant emails us with a problem, our system allows us to send it right to our vendors. Then, they have the knowledge and also the training and expertise in place to help us make the process go smoothly. They make a phone call to the tenant within 24 hours. Our goal is to get all maintenance requests resolved within 2 or 3 days, depending on the severity of the issue. We email the tenant and inform them which vendor we have chosen, and we instruct them to contact us if they don’t hear from the vendor within 24 hours. If that occurs, we’ll assign another vendor. Working quickly will help with due diligence and keep your tenants satisfied.
Residential Property Maintenance: Follow Up
“Follow Up” is one of the more important aspects of dealing with maintenance requests. We establish communication and ensure the job was done. We follow up with tenants and make sure the issue is not a problem anymore, and we follow up with vendors to ensure that they invoice us in the way we require invoices to be sent. It’s important that you don’t wait to hear back from the tenant. Be proactive and reach out to the tenant to ensure everything is resolved appropriately.
That’s all we have time for today, but if you have any questions about rental property maintenance or Orlando property management, please contact us at All County Property Management.